Workshops/Seminars
  

Image Dynamics and Management
Communications and Presentation Skills
Interpersonal and Leadership Skills
Public Workshops

These series of workshops and seminars uncover personality types and styles which affect interpersonal and leadership skills. We use MBTI (Myers Briggs Type Indicator ) to help participants understand valuable differences in themselves and others they relate to. Each workshop focuses on a specific relationship area, and offers an experiential learning to discover unique gifts to enhance these relationships.

Workshops Duration
- Leadership Styles: From Confusion to Direction 2 days
- Conflicting Styles: From Competing to Collaborating 2 days
- People Styles: From Driving to Leading 2 days
- Working Styles: From Solo to Team 1 day
- Selling Styles: From Rejection to Acceptance 1 day
- Servicing Styles: From Rigidity to Flexibility 1 day

 



Leadership Styles: From Confusion to Direction (2 days)

Do you have people to manage but was never fully prepared or trained to lead them? As a leader, do you have 'followers' who share your vision and mission or are they a bunch of 'lost sheep', plodding on till a better job comes along? You can learn to create 'followership' at this workshop and develop your leadership style to provide direction to your people, leading the way through personal action.

This 2-day course provides the essential tools for leadership development, vision and goal-setting, and tactics for motivating teams.

Who Should Attend:

Recommended for senior executives, managers and above.

What you will learn:

  1. Discover your own leadership style and how to tap your unique strengths
  2. Develop a vision, and how to communicate and share it
  3. Improve your communication style to achieve your vision and goals
  4. Develop motivational skills to build a strong team spirit

Topics include:

  • Personality self-assessment using MBTI a proven global tool for understanding your unique leadership qualities.
  • What is leadership and characteristics of great leaders?
  • Developing a vision and mission
  • Communicating your vision and getting commitment
  • Different communication styles: when to coach, teach, or direct
  • Leadership by example
  • Involvement vs Overcontrol
  • Motivating the team: what makes people 'tick'?
  • The role of Recognition and Rewards
  • Providing feedback and appraisals

When:

 Please contact us for a customised workshop.


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Conflicting Styles: From Competing to Collaborating (2 days)

In dealing with conflicts, the key issue is how to get someone to see your side of the picture and deciding whether you should just 'give in' or fight your case no matter what. This may depend on your style in dealing with conflicts (eg competing or collaborating) and the style of the person in conflict with. Conflicts are resolved when people can shift from seeing each other as wrong to recognising that each has a perspective which needs to be heard and honoured.

This 2-day course provides a conflict resolution approach to help you build a collaborative base for dealing with people who have opposing views from you.

Who Should Attend:

Recommended for all working adults.

What you will learn:

  1. Discover your own style in dealing with conflicts and recognise that others have a different style from you
  2. How to find a common ground to work through the conflict
  3. Improve your communications to achieve a win/win solution
  4. Enhance your problem-solving and decision-making skills

Topics include:

  • Personality self-assessment using MBTI a proven global tool for understanding your style in dealing with conflicts
  • Different styles in conflict resolution and how to recognise them
  • Communications styles used in conflict resolution
  • Understanding personality conflicts and identifying causes
  • Assessment and analysis of conflicts
  • Approaches to decision-making and problem-solving
  • Managing conflicts at meetings
  • Handling negotiations effectively

When:

Please contact us for a customised workshop.

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People Styles: From Driving to Leading (2 days)

As a manager, do you often struggle between 'driving' for results and effectively leading and motivating your team? How do you meet bottom-line pressures and increasingly high targets without being a 'slave-driver'? How can you motivate people to stay with you despite the tough pressure to deliver results? This workshop provides the answers and more to these questions and shows you how to use your people management styles to influence and motivate your team.

This 2-day course provides a comprehensive set of tools to hone your people styles so help you become the manager people love to work for.

Who Should Attend:

Recommended for all managers and above.

What you will learn:

  1. Discover your own style in managing people and understand how they respond to your style differently
  2. How to influence behaviour and get the results you want
  3. How to handle performance issues and turn people around
  4. How to set a strategy and develop a plan which people will follow

Topics include:

  • Personality self-assessment using MBTI a proven global tool for understanding your style in dealing with managing people
  • The styles for influencing and changing behaviour
  • How to use empowerment as an effective management tool
  • Performance evaluation and raising the bar
  • Communication styles used to motivate people
  • Resolving differences at the workplace
  • Setting a vision, goals and strategy and make it work
  • Implementing your plan with success
  • Conducting meetings effectively and getting participation
  • Becoming a role model and a respected manager for life

When:

Please contact us for a customised workshop, or check out the Public Workshops for a similar topic.

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Working Styles: From Solo to Team

When:

Please contact us for a customised workshop.

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Selling Styles: From Rejection to Acceptance (1 day)

Have you wondered why the same sales approach you use results in a sale on one customer but not in another? All things being equal - why was it right for one customer and not another? We believe different customers want to be 'sold to' in a style which appeals to them: if you know what that style is, you have a higher chance of converting them to buy from you. This workshop shows you how you have developed your own style of selling, and how to recognise what styles your potential customers are more comfortable with, and will result in a sale for you!

This 2-day course provides tools and techniques to help you increase your sales conversion rate and build strong customer relationship for higher retention rates.

Who Should Attend:

Recommended for all sales and marketing personnel.

What you will learn:

  1. Discover your own selling style and how to recognise what customers' preferred style
  2. How to grab attention and retain interest in your sales pitch
  3. Improve your communications style to win customer's approval
  4. How to handle objections and rejections

Topics include:

  • Personality self-assessment using MBTI a proven global tool for understanding your style in selling to different customers
  • How customers respond to different selling styles and how to adapt a style which appeals to them
  • How to communicate effectively to different types of customers
  • How to identify the 'soft spots' and win customers over
  • Understanding customer objections and rejections
  • Building customer relationship that lasts beyond one transaction

When:

Please contact us for a customised workshop.

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Servicing Styles: From Rigidity to Flexibility (1 day)

One of the most common phrases we hear from customer service personnel is 'this is our company policy' and it is often their 'rigid approach' that puts customers off. Sadly, servicing people are often 'trained' to use this phrase when there's nothing else they can do to please a customer. ..in the hope that they will go away ! This workshop shows you how to keep a customer even if you don't grant them their request - by understanding the servicing style or approach you use and how to be 'flexible' even when working with 'rigid' company policies.

This 1-day course offers a unique approach and a set of tools and techniques to improve customer service and client servicing relationships.

Who Should Attend:

Recommended for all customer service or client servicing personnel.

What you will learn:

  1. Discover your own style in servicing and dealing with different types of customers
  2. How to communicate effectively with different customers to achieve a win-win relationship
  3. How to recognise the servicing style your customer prefers and adapt your style to build a stronger relationship
  4. How to keep your good customers for life!

Topics include:

  • Personality self-assessment using MBTI a proven global tool for understanding your style in dealing with different types of customers
  • The styles for influencing and keeping customers
  • How to use different communication styles in dealing with customers
  • Handling difficult customers and resolving customer issues
  • Discover what delights different types of customers
  • Dealing with internal issues and how to address them
  • What makes customers loyal and how to build customer loyalty

When:

Please contact us for a customised workshop.
 

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"All our programs are led by professionally trained consultants with expertise in Communications, Image Consultancy, Interpersonal and Coaching Skills."
 
 

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